Terms & Conditions
Effective Date: August 24, 2026
Terms and Conditions for IronWeb OS
These Terms and Conditions (“Terms”) govern your access to and use of the IronWeb OS website, platform, systems, automation services, and related services provided by IronWeb OS (“IronWeb OS,” “we,” “our,” or “us”).
By accessing, purchasing, or using IronWeb OS services, you agree to these Terms. If you do not agree to these Terms, do not use our services.
These Terms apply to the general use of IronWeb OS. Specific pricing, services, deliverables, billing terms, trial terms, guarantees, and other commercial terms may be established in a separate proposal, Service Agreement, Statement of Work (“SOW”), or other written agreement between IronWeb OS and the client (“Client”). If a signed written agreement conflicts with these Terms regarding a specific service or commercial term, the signed agreement will control.
1. Description of Services
IronWeb OS provides AI-powered business automation systems designed to help businesses improve customer communication, lead management, appointment scheduling, follow-up, workflow automation, CRM functionality, reporting, and related business operations.
Depending on the services purchased, the IronWeb OS system may include features such as:
• AI-powered receptionist and inbound call handling
• Lead capture and qualification
• Missed-call follow-up
• Appointment scheduling and calendar management
• Automated SMS, email, or other customer communications
• CRM and lead-management functionality
• Workflow and business-process automation
• Notifications and internal alerts
• Reporting and performance information
• Website, form, and other business-system connections
• Other features specifically agreed upon in writing
IronWeb OS provides the system and related services described in the applicable Service Agreement, proposal, or SOW. We may modify, improve, replace, or discontinue features from time to time, provided that such changes do not materially eliminate the core services purchased under a current written agreement.
2. Client Responsibilities
The Client remains responsible for its business operations and for information and instructions supplied to IronWeb OS.
The Client agrees to:
• Provide accurate, current, and complete business information.
• Provide accurate service, pricing, scheduling, contact, and availability information.
• Review and approve system configurations, scripts, workflows, and other material before deployment where requested.
• Maintain accurate calendars, availability, employee information, and other connected business information.
• Respond appropriately to leads, customers, and appointments generated or facilitated through the system.
• Maintain any accounts or third-party services that the Client is responsible for maintaining.
• Ensure that its use of the system complies with applicable laws and regulations.
• Obtain any permissions, consents, notices, or authorizations required for its use of automated communications, customer data, call recording, SMS, email, or other communication features.
IronWeb OS is not responsible for losses caused by inaccurate, incomplete, outdated, or misleading information supplied by the Client or by the Client’s failure to properly operate or respond to leads, customers, appointments, or other business activity.
3. Artificial Intelligence Services
IronWeb OS may use artificial intelligence technologies to provide or assist with communications, lead qualification, scheduling, summaries, responses, recommendations, workflows, and other functionality.
AI-generated or AI-assisted outputs may occasionally contain errors, inaccuracies, omissions, unexpected responses, or other results that require human review.
The Client acknowledges and agrees that:
• AI outputs are not guaranteed to be accurate, complete, or appropriate in every situation.
• AI systems may occasionally misunderstand customer requests or business information.
• The Client is responsible for reviewing and approving system configurations before deployment.
• The Client remains responsible for the information, instructions, policies, pricing, availability, and other business information provided to the system.
• IronWeb OS does not guarantee that AI-generated communications will result in a sale, appointment, lead, or other business outcome.
The Client is responsible for monitoring the system and notifying IronWeb OS of material errors or issues that require correction.
4. Automated Communications, Voice, SMS, and Call Recording
Depending on the services purchased, IronWeb OS may facilitate automated voice calls, SMS messages, emails, appointment reminders, follow-up communications, or other communications with the Client’s customers or prospective customers.
The Client acknowledges and agrees that:
• The Client is responsible for ensuring that its use of automated communications complies with applicable federal, state, and local laws and regulations.
• The Client is responsible for obtaining any required consent, authorization, or permission before sending automated communications or making automated calls.
• The Client is responsible for complying with applicable telemarketing, text messaging, privacy, and consumer-protection requirements.
• Where call recording or transcription is enabled, the Client is responsible for complying with applicable call-recording and consent laws.
• The Client must not configure or instruct the system to impersonate a human or intentionally deceive a caller or recipient about the nature of an AI-powered communication.
• IronWeb OS may rely on third-party telecommunications, messaging, AI, and infrastructure providers to provide these features.
IronWeb OS may provide tools or suggested disclosures intended to assist with compliance, but such tools do not constitute legal advice or a guarantee of legal compliance. The Client remains responsible for its own legal and regulatory obligations.
5. Lead Management and Appointment Scheduling
IronWeb OS may capture leads, qualify inquiries, schedule appointments, send notifications, and perform related automated actions on behalf of the Client.
IronWeb OS does not guarantee that:
• Every lead will be captured.
• Every customer inquiry will be answered.
• Every appointment will be successfully scheduled.
• Every scheduled appointment will occur.
• Every appointment will result in a sale or completed job.
• Any particular number of leads, appointments, customers, jobs, revenue, or profit will be generated.
Business outcomes depend on factors outside IronWeb OS’s control, including customer demand, the Client’s pricing, service quality, availability, staff performance, competition,
market conditions, and the Client’s handling of leads and appointments.
6. Third-Party Services and Integrations
IronWeb OS may use or integrate with third-party services, platforms, software, APIs, telecommunications providers, AI providers, calendar systems, CRM systems, hosting providers, payment processors, analytics services, and other technologies.
The functionality of IronWeb OS may therefore depend on third-party services.
Third-party services may change their pricing, functionality, policies, APIs, availability, security requirements, or terms without notice to IronWeb OS. IronWeb OS is not responsible for outages, interruptions, delays, errors, restrictions, or changes caused by third-party providers beyond our reasonable control.
The Client’s use of third-party services may also be subject to the applicable third party’s terms of service and privacy policy.
7. Fees and Payment
Fees, setup charges, recurring subscription charges, billing dates, and other payment terms are established in the applicable proposal, Service Agreement, SOW, or other written agreement.
Unless otherwise agreed in writing:
• Recurring charges are due at the beginning of each billing period.
• The Client authorizes IronWeb OS or its designated payment processor to charge the agreed payment method for applicable amounts.
• The Client is responsible for maintaining valid payment information.
• Failed or overdue payments may result in suspension of access or services.
• Any taxes, fees, or charges imposed by applicable authorities may be the Client’s responsibility where legally applicable.
Refunds, cancellation terms, free trials, promotional offers, and performance guarantees, if any, are governed by the applicable written agreement or offer.
8. Intellectual Property
IronWeb OS retains all right, title, and interest in its software, systems, automation architecture, workflows, templates, configurations, processes, methodologies, documentation, training materials, designs, and other proprietary materials developed or provided by IronWeb OS, except for Client-owned materials or third-party materials.
The Client retains ownership of its business name, logos, information, content, customer information, and other materials supplied by the Client, subject to the rights necessary for IronWeb OS to provide the services.
Subject to the Client’s compliance with these Terms and the applicable Service Agreement, IronWeb OS grants the Client a limited, non-exclusive, non-transferable right to use the applicable IronWeb OS system and services during the period for which the Client is authorized and paid to use them.
The Client may not copy, reproduce, reverse engineer, resell, redistribute, extract, clone, or commercially exploit IronWeb OS software, workflows, system architecture, templates, or proprietary methods without prior written permission.
9. Client Data
The Client retains ownership of its business and customer data.
The Client grants IronWeb OS the limited rights reasonably necessary to access, process, store, transmit, and use Client data for the purpose of providing, maintaining, securing, improving, and supporting the services, subject to the applicable Service Agreement and Privacy Policy.
The Client represents that it has the rights and permissions necessary to provide any data submitted to or processed through the system.
IronWeb OS may use service providers and third-party infrastructure to process data as reasonably necessary to provide the services.
10. Acceptable Use
The Client agrees not to use IronWeb OS to:
• Violate any applicable law or regulation.
• Send unlawful, deceptive, or unauthorized communications.
• Send spam or engage in unlawful telemarketing.
• Harass, threaten, abuse, or harm another person.
• Misrepresent the Client’s identity, business, products, or services.
• Intentionally deceive callers, customers, or recipients.
• Upload malware, viruses, malicious code, or other harmful material.
• Attempt to gain unauthorized access to IronWeb OS or another person’s account or data.
• Interfere with, disrupt, or impair the operation of the services.
• Reverse engineer or circumvent technical restrictions.
• Use the system for fraudulent, illegal, or deceptive activity.
• Resell or redistribute IronWeb OS services without written authorization.
IronWeb OS may suspend or terminate access if we reasonably believe the Client has violated these Terms or is using the services in a manner that creates legal, security, operational, or reputational risk.
11. Compliance With Laws
The Client is solely responsible for ensuring that its business practices and use of IronWeb OS comply with all laws and regulations applicable to the Client and its customers.
This may include laws concerning:
• Telemarketing and automated calls
• SMS and electronic communications
• Call recording
• Consumer protection
• Privacy and data protection
• Advertising
• Industry-specific requirements
IronWeb OS provides technology and business automation services and does not provide legal advice. The Client should obtain appropriate legal advice regarding its specific obligations where necessary.
12. Demonstrations, Examples, and Performance Information
Any demonstrations, screenshots, sample conversations, reports, testimonials, case studies, projections, examples, or performance information presented by IronWeb OS are illustrative unless expressly stated otherwise in a signed written agreement.
Actual results may differ based on the Client’s business, market, customer demand, service quality, pricing, staff, systems, implementation, and other factors.
No example or demonstration constitutes a guarantee of future performance.
13. No Guarantees
IronWeb OS does not guarantee any specific:
• Revenue
• Profit
• Sales
• Lead volume
• Appointment volume
• Booking rate
• Customer retention
• Conversion rate
• Return on investment
• Business growth
• Search rankings
• Financial outcome
IronWeb OS also does not guarantee that the services will operate without errors, interruptions, delays, or defects.
Any specific guarantee offered as part of a Client’s purchase will be governed solely by the written terms of that guarantee.
14. Service Availability
IronWeb OS will make reasonable efforts to provide reliable services, but does not guarantee uninterrupted or continuous availability.
Services may be temporarily unavailable because of maintenance, updates, technical issues, security incidents, internet connectivity, telecommunications problems, third-party outages, or circumstances beyond our reasonable control.
IronWeb OS is not responsible for interruptions caused by third-party providers, internet service providers, telecommunications carriers, or other external systems.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IRONWEB OS SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
IRONWEB OS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.
IRONWEB OS DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT AI-GENERATED OUTPUTS WILL ALWAYS BE ACCURATE OR APPROPRIATE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IRONWEB OS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, CUSTOMERS, GOODWILL, OR BUSINESS INTERRUPTION.
IRONWEB OS SHALL NOT BE LIABLE FOR LOSSES ARISING FROM AI ERRORS, MISSED CALLS, FAILED APPOINTMENTS, CUSTOMER NO-SHOWS, THIRD-PARTY OUTAGES, TELECOMMUNICATIONS FAILURES, OR OTHER EVENTS OUTSIDE OUR REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONWEB OS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CLIENT TO IRONWEB OS FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
The Client agrees to defend, indemnify, and hold harmless IronWeb OS and its owners, officers, employees, contractors, and agents from claims, damages, liabilities, losses, costs, and reasonable attorneys’ fees arising from or relating to:
• The Client’s use or misuse of the services.
• The Client’s violation of these Terms.
• The Client’s violation of applicable law.
• Content or information supplied by the Client.
• The Client’s communications with customers or prospective customers.
• The Client’s failure to obtain required consent or authorization.
• The Client’s use of customer data or personal information.
• Claims arising from the Client’s products, services, advertising, or business operations.
18. Suspension and Termination
IronWeb OS may suspend or terminate access to the services if the Client:
• Fails to make required payments.
• Violates these Terms or a written agreement.
• Uses the services for unlawful or abusive purposes.
• Creates a material security, legal, operational, or reputational risk.
• Causes or attempts to cause harm to the services or other users.
The Client may cancel services according to the cancellation terms contained in the applicable Service Agreement.
Upon termination, the Client’s right to access paid IronWeb OS services ends, subject to any post-termination access or data provisions contained in the applicable written agreement.
Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related provisions, will survive termination.
19. Privacy
Use of the IronWeb OS website and services is also subject to our Privacy Policy.
The Privacy Policy explains how information is collected, used, stored, and disclosed in connection with the website and services.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles, except to the extent otherwise required by applicable law.
Any dispute-resolution provisions contained in a signed Service Agreement may supplement or supersede this general provision.
21. Dispute Resolution
Any dispute arising out of or relating to these Terms or the services will first be addressed through a good-faith effort by the parties to resolve the matter informally.
If the parties cannot resolve the dispute informally, the dispute may be brought in a court of competent jurisdiction in the Commonwealth of Massachusetts, unless applicable law or a separate written agreement requires another forum or method of dispute resolution.
Nothing in this section prevents either party from seeking temporary or equitable relief where necessary to protect intellectual property, confidential information, security, or other legally protected interests.
22. Changes to These Terms
IronWeb OS may update these Terms from time to time.
Updated Terms will be posted on this page with a revised Effective Date. Where required by applicable law or a separate written agreement, we will provide additional notice of material changes.
Your continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
23. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
24. Entire Agreement
These Terms, together with the IronWeb OS Privacy Policy and any applicable signed Service Agreement, proposal, SOW, or other written agreement, constitute the agreement governing the Client’s use of the services.
If there is a conflict between these Terms and a signed Service Agreement or SOW, the signed agreement will control with respect to the specific services or obligations addressed by that agreement.
25. Contact Information
Questions regarding these Terms may be directed to:
IronWeb OS
Website: https://ironwebos.com
Email: [email protected]